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Commercial Lifts Melbourne

Service. Repair. Maintenance

Commercial lifts - repair and service

Commercial elevator maintenance

Melbourne Elevators is a dedicated lift maintenance and repair company. We are based in Melbourne and service the Greater Melbourne area and the Mornington Peninsula.

Commercial Lift Maintenance, an annual safety check and 24/7 emergency support is both mandated by Worksafe Victoria and is a requirement of insurers. The number of services per year, provision of parts, and inclusions for call outs are variables that Melbourne Elevators considers when working through the most suitable form of maintenance agreement for a particular type of lift and our customers specific requirements.

Guiding customers to an appropriate maintenance agreement that meets their equipment, financial, and legal responsibilities requires the expertise and experience of a specialist lift service company - such as Melbourne Elevators.

Commercial elevator services

Why use Melbourne Elevators?

Customer Service
When customers call or email us we answer! Many lift companies have cut costs by reducing staffing in customer service. We have responded by increasing staff to ensure our customers receive prompt and reliable service whenever it's needed.

Working cooperatively
We prefer to work cooperatively with our customers with mutual respect and integrity. To this aim we do not have lock in clauses in our agreements; our customers are free to exit at any stage.

No lock in maintenance agreements
This ensures fair pricing for all services and repairs and a commitment to quality customer service.

Detailed maintenance reports
Comprehensive reports are supplied to customers after every service and safety check is completed.

Low rise lift specialists
Low rise lifts are the core of our business so customers with lifts up to six levels are our priority. National and multinational companies tend to prioritise medium and
high-rise lifts.

Low-rise lift specialists

Low-rise lift specialists

Commercial Lift Maintenance Options

At Melbourne Elevators, we understand that well-maintained lifts are essential for the smooth operation of commercial and residential buildings.

Owners Corporations and Body Corporate Managers need a trusted lift service provider who ensures safety, compliance, and reliability, all while keeping costs under control. All our maintenance agreements are structured to ensure safety and lift performance.

The following is a summary of Melbourne Elevators maintenance agreements:

  • Comprehensive Commercial Maintenance Agreement (CCMA)

    • 4-12 services per year, based on lift type and usage.

    • Annual safety check.

    • 24/7 emergency support.

    • All call-outs included, both during business hours & after hours (excluding malicious damage & acts of God).

    • Repairs covered, with industry-standard exclusions for obsolete or end-of-life parts.

  • Standard Commercial Maintenance Agreement (SCMA)

    • Includes 1-4 services and one safety check per annum.

    • Annual safety check.

    • 24/7 emergency support.

    • Includes call-outs during business hours.

    • Discounted call-out rate.

  • Basic Commercial Maintenance Agreement (BCMA)

    • Includes 1-4 services and one safety check per annum.

    • Annual safety check.

    • 24/7 emergency support.

    • No call-outs or repairs included.

    • Discounted call-out rates.

  • Do and Charge (DC)

    • Attendance to site as required.

    • 24/7 emergency support.

    • This option has limited application as it does not comply
      with Worksafe requirements.

How to evaluate a lift maintenance agreement?

Before signing a new lift maintenance agreement, it is essential to ask the right questions to ensure you are getting the best value but still ensuring quality maintenance. 

Understanding contract terms, service inclusions, response times, and compliance requirements will help you make an informed decision and will ensure your lifts remain safe, reliable, and well-maintained.

Not all agreements are the same, especially Comprehensive Maintenance. Check our blog posts for more information on industry trends and professional advice for your lift service and maintenance needs.

Visit our Blog

Some important considerations are:

  • Are you free to leave your contract or are you locked in for three to five years?
  • Is every service fully documented with a comprehensive check list?
  • How long will the lift mechanic be on site for each service visit?
  • Does the Agreement include the annual safety check?
  • Do you need a comprehensive maintenance contract?
  • How are annual price increases calculated within the term of the contract?
  • Do you have the right to request in writing the qualifications and experience of the maintenance mechanic working on your lift?

Some of the products serviced by Melbourne elevators:

Aussie Lifts • Canny Lifts • Contessa • Deve • Domus, by Easy Living • Doppler • Eletek • Elevator Design Solutions • EP, by Lift Shop • Halifax • Imem • Johns and Waygood • Kleemann • KONI • Koyo • Nova • Otis • Savaria • Schindler 3300 • SELE • Shotton Lifts • Southern Lifts • Sumasa • Thyssen • Tresa • United Lifts • Wittur • Vimec

If you need lift maintenance, call us or send an email and experience the difference! We look forward to hearing from you and, hopefully, working with you for many years to come...

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Servicing all common lift manufacturers

Servicing all common lift manufacturers