Understand why lift maintenance costs are higher than hiring a "man and a van." Discover the key factors: 24/7 technician availabili
Customers often ask, "Why does a service or repair cost so much?" Hopefully, the following will help explain why lift maintenance agreements are much more expensive than a "man and a van" for an hour.
If a lift company takes its responsibilities seriously to its customers and the general public, the following brief summary will assist in understanding pricing:
- Rent and outgoings for warehouses to store parts and machinery to enable quick repair times
Technicians on call 24/7
Duty supervisors on call 24/7
24/7 call centre operators
A fleet of maintained vehicles
Significant public liability and insurances in the high-risk lift industry
Constantly increasing Workcover premiums
Tools and equipment such as trailers, vans, lifting gear, and generators
Bad debtors and rescheduled services
Accounting and government fees
An extensive range of parts to support timely repairs for various lift types
Freight costs
Office expenses
Office staff to support customers and coordinate field staff
Permanent staff of lift technicians
Staff professional development
A modest profit to ensure the company remains viable
The impact of Consumer Price Index (CPI) and inflation, which cause prices for parts, labor, and overhead to rise steadily over time
And the list goes on...
A simple "man in a van" might appear cheaper but will not have parts in stock, the technical knowledge specific to your lift, staff on call to respond 24/7 for entrapments, or the capacity to be there during peak periods such as storms and power outages when many lifts are simultaneously out of order. Melbourne Elevators has invested to ensure customers are supported every hour, every day of the year!
Check out our Instagram!
Published: August 8, 2024
